Executive Summary

Passionate technology leader with 20 years of IT experiences fostering lifelong learning with a well-rounded exposure bridging business and technology. A key player in growing business through the implementation of sustainable and scalable cybersecurity, IT support IT infrastructure, Processes & Controls, and managing external vendors and services. Demonstrated leadership and personnel management skills with excellent verbal and written communication including strong presentation skills. Strong customer service orientation working in a team-oriented, collaborative environment. Dedicated problem solver utilizing a practical approach to technology for solutions to best accomplish corporate needs. Working with clients to maximize their return on investment using the latest technologies through analysis to find the right solution for a business need. By working with users and stakeholders I can communicate solutions with facts and sound analysis while also building relationships with vendors to obtain and provide the best service for critical business operations.

Achievements

Planned and executed the migration of OnPrem Exchange and SharePoint infrastructure to the Office365 solution. Organized team and vendors to collaborate strategies to prevent unnecessary downtime and data loss
Integrated new business acquisition networks into existing IT infrastructure by working with local and remote IT staff and vendors and prevented downtime during integration so that customer orders and requests were not affected
Spearheaded a new cybersecurity initiative to bring awareness and training to end-users and stakeholders. Fostered an open-door policy on security concerns for faster incident response.
Developed plan for mass migration to a remote workforce utilizing secure remote access while providing security for endpoints. Was able to leverage better communication between staff by integrating unified communications of remote voice\data\conferencing
Planned and executed migration of Windows Server 2008 R2 infrastructure to Windows Server 2019

Education

Hodges University – Naples, FL

Master of Business Administration

International College – Naples, FL

Bachelor of Information Technology

Certifications

Microsoft Certified Systems Engineer

CompTIA Secure Infrastructure Specialist

CompTIA Security+

CompTIA Network+

CompTIA A+

Fortinet NSE 4

Core Competencies

Experience working on complex, cross-functional time-sensitive projects
Strong hands-on experience in developing and managing current protocols and standards including but not limited to Active Directory, Group Policies, Office 365, Core Switching/Routing, SSL/IPSec, SAN, Virtualization, Business Continuity, Disaster Recovery
Develop and deploy end-user training
Support and manage database administration
Experience with information assurance duties such as creating, documenting, and maintaining policies, procedures, and other operational manuals.
Cost-benefit and return on investment analyses
Vendor negotiations and contract reviews
Assess and administer infrastructure systems
Develop and implement best practices
Develop on-demand forensic analysis
Risk Identification and Mitigation
Azure Active Directory & On-Prem
Penetration Testing
Vulnerability Scanning & Remediation
Windows Server Administration.

Technical Skills

Systems Administration: Cyber Security, DNS \ DHCP, Infrastructure Audits, Quest KACE SMA, Bomgar Remote Support, DameWare Remote Support, PRTG – Alert Monitoring, Network Audits, Inventory Allocation & Control, PowerShell, Windows Server administration

Backup and Recovery: Barracuda Cloud Control, SonicWALL CDP, Datto, Solarwinds

Network Administration: LAN \ WAN \VLAN Design, Network Design Architecture, Wireless Network Site Surveys, Network Inventory & Diagramming – Visio, Routing & Switching, SSL VPN, ISCSI, Barracuda (Spam, Load Balancer, Archiver), IP Telephony – Avaya, Cloud PBX – Nextiva, Nextlevel, Wireless Ubiquity Unifi, Unifi Cloud Control

Storage: Nimble Storage Array (HP), NetApp, QNap, Drobo

Communications: Microsoft Skype for Business, Microsoft Teams, Zoom, Polycom, Avaya IP Office, Nextiva NextOS

Security: KnowBe4 Security Awareness Training, KnowBe4 PhishRIP, MaaS Mobile Device Management, Sophos MDM Mobile Device Management, Sophos Enterprise Disk Encryption, SonicWALL TZ\NSA\SMA Firewalls, SonicWALL NetExtender, Sophos UTM Firewalls, Sophos Anti-Virus (AV) Console, Symantec Antivirus (AV) Console, AlienVault USM(AT&T), OpenVAS Vulnerability Scanner, Nessus Vulnerability Scanner, NMap – Network Mapper, BurpSuite, Nikto, Kali, Fortigate

Cisco Technologies: Catalyst Switches, Inter-VLAN Routing, Port Aggregation, IOS-CLI, CDP

Microsoft Technologies: Active Directory\Group Policy, Office365 \ Azure\2FA\Data Loss Prevention (DLP), Distributed File System (DFS), SharePoint, Windows Server Update Services (WSUS), Exchange Server (On‐Prem & Office 365), Hyper‐V ‐ Virtualization, Failover Clusters Mgr, Terminal Services, Remote Desktop Services, Bitlocker

Operating Systems: Windows Server 2016/2019, Windows 7/10, Mac OSX, Apple IOS, Android, Kali Linux, Redhat Enterprise Linux (REL), VMWare ESXI

Employment History

All Covered – Los Angeles, CA

Senior Systems Engineer | October 2020 to Present

Document, test, and modify network operating systems to enhance efficiency and reliability.
Diagnose and remedy network and user issues.
Implement client projects by drawing upon a variety of prior technical experience.
Maximize network performance through proactive network design and monitoring.
Develop and maintain accurate and timely guidebooks for clients.
Maintain 76% overall utilization.
Provide on-the-job training (via shadowing) to Support Specialists.
Produce up-to-date records of clients’ networks as they grow.

Spectrum Chemical – Gardena, CA

IT Manager | May 2019 to August 2020

Infrastructure Management and design for a multi-site US\Asian operations network infrastructure including LAN\WAN\MPLS\VPN networks to provide a high availability system for improved business data availability and integrity. Work with key stakeholders on system changes and how they may affect departments
Collaborated with the executive team, department heads, and vendors to provide technical solutions for an increase in scale and scope of projects to provide organization scalable growth and to meet expected service levels
Analysis and baseline of the network to improve performance by working with a team to identify areas of improvement to increase network optimization, security, and automation.
Identify, document, and remediate possible attack vectors in cyber and physical security by automating the patch cycle and road mapping a plan to refresh unsupported operating systems and software. Utilizing open-source software to allow for monitoring of system vulnerabilities, report on findings, and document actions taken. Auditing of firewall rules and syslogs to find unusual network or system behaviors to aid in Confidentiality, Integrity, and Availability of network resources. Increased knowledge of the current threat environment by reviewing security-related blogs.
Curated a team to provide best in class customer service for the US\Asia team. Fostered an environment for users to feel comfortable with technology to increase productivity and customer satisfaction.
Management and administration of Windows Server 2016/2019 infrastructure

Cemtek KVB Enertec – Santa Ana, CA

Network Systems Administrator | February 2018 to May 2019

Managed multi-site US operation of network infrastructure by designing and more secure network by identifying vulnerabilities, reconfiguration, and segmenting networks via network technologies. Automated the process of data backups both onsite and in the cloud for data availability, confidentiality, and integrity. Leveraged infrastructure to allow for the rapid growth of newly acquired business entities for scalable operations.
Successfully managed the integration of new business entities into the corporate domain while maintaining business continuity during the transition. Accomplishment included establishing site-to-site connectivity, email infrastructure migration to hosted Exchange using Office365, and pre-staging entire infrastructure for easy “Rack and Stack” during integration projects.
Established relationships with customers as network and security liaison for SCADA systems. Confirmed segmentation of critical infrastructure system from production network while maintaining continuous operation of CEMS data for reporting to governmental bodies.
Collaborate with executives to develop IT policies and procedures for the organization as a guideline to follow best practices.
Management and administration of Windows Server Hyper-V infrastructure

Algenol Biotech – Fort Myers, FL.

Network Systems Administrator Desktop Support Manager | January 2015 to December 2017

Key liaison between the technology department and supporting departments to develop solutions and infrastructure to meet aggressive business needs. Designed and implemented employee training programs on how to best leverage technology for the best return on investment.
Management of network infrastructure to ensure peak performance by ensuring adequate resources and a secure operating environment by incorporating an automated patching cycle and software\database upgrades. Ensured data integrity by testing backups and offsite data centers for business continuity.
Integrated AlienVault USM appliance to collect and process syslogs for better analysis and reporting to executives and stakeholders on the state of security. Tuned system to limit the number of false positives to provide valuable data and insight to the security team
End-user support and training by mentoring help desk teams to provide exceptional service while also providing technical training and guidance for career development.
Management and administration of Windows Server 2016 Hyper-V infrastructure

The Client Server – Bonita Springs, FL.

Senior Network Engineer | September 2004 to October 2014

Customer-focused engineer responsible for providing technologies to clients from infrastructure wiring, desktop support, server, and network installs, remote and local troubleshooting, and network planning and diagnosis. End-user support for critical customer applications and databases. Develop the network and budget planning for clients and execute refreshment plans
Site survey for new construction and existing facilities to aid in project management life cycles. Worked closely with vendors on projects to meet milestones and budget constraints.
Development of training materials and strategies for the engineering team to keep skill current and maintain Gold certification with Microsoft and other vendor endorsements.
Maintaining a support ticketing system to ensure timeliness of ticket entry and completion of methods used to correct an issue for later knowledge base review.
New installation and administration of Windows server infrastructure